Shipping policy
Shipping and Delivery Policy
Order Processing
Our ornaments are made or personalized to order. Processing times depend on the delivery method selected and the schedule of the fundraiser being supported.
The estimated delivery or pickup timing provided by the fundraiser organizer or shown during checkout is an estimate, not a guaranteed delivery date.
Shipping to the Customer
Customers who select shipping at checkout will have their order shipped to the address entered during checkout.
Shipping charges are calculated and displayed before payment is completed. Once an order has shipped, tracking information will be provided when available.
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us as soon as possible at fundraisers@lasercompany.ca. We cannot guarantee that an address can be changed after production or shipping has begun.
We are not responsible for delays caused by shipping carriers, severe weather, incorrect addresses, or other circumstances outside our control. If a package appears lost or arrives damaged, please contact us so we can help investigate.
Free Fundraiser Group Delivery
Some fundraisers offer free group delivery. Orders using this option are produced and delivered together after the fundraiser’s ordering period closes.
The fundraiser coordinator will arrange distribution to individual customers. Customers should follow the pickup or distribution instructions provided by their fundraiser coordinator.
Group delivery is not shipping directly to the customer’s home. The delivery date depends on the fundraiser closing date, production schedule, and arrangements made with the coordinator.
Local Pickup
When local pickup is available and selected at checkout, customers will be notified when their order is ready.
Please wait until you receive a pickup notification or instructions before arriving. Pickup location details and available times will be provided with the notification.
Delivery Times
Production and delivery times may vary during busy periods, particularly before Christmas. Placing an order early is recommended when it is needed by a specific date.
If an unexpected delay affects your order, we will make reasonable efforts to provide updated information.
Damaged, Incorrect, or Missing Orders
Please inspect your order promptly after receiving it. If an item is damaged, incorrect, defective, or missing, contact fundraisers@lasercompany.ca within seven calendar days of delivery or pickup.
Include your order number, a description of the issue, and clear photographs when applicable. These concerns will be handled according to our Return and Refund Policy.
Contact
For questions about shipping, group delivery, or local pickup, contact: